ShiftNote Blog

Ideas and tools to keep your shift from hitting the fan

Slow Sales Problem vs. Symptom

March 20, 2018 by Matt Thompson.

Here is the deal - often restaurants blame problems they are having on slow sales without looking at the reason for slow sales. Some restaurant owners even resolve themselves to believing that their restaurant just has an ongoing sales problem. But slow sales are

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What is the 80/20 Rule and How Does It Affect Restaurant Sales?

January 25, 2018 by Matt Thompson.

Sales forecasts are an essential part of an restaurant’s analysis of success and cost management. There are many theories out there about the best way to manage the sales forecast, but the one ShiftNote believes in is Pareto’s Principle, also known as the 80/20 rule. The rule is everywhere in a restaurant

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Turn Communication Breakdowns into Breakthroughs With This ONE Strategy

January 17, 2018 by Kevin Hench.

Within any industry that manages multiple staff members and sometimes even multiple locations, inefficiencies are everywhere and communication breakdowns happen for a variety of reasons.

Does your business experience one or many of the following issues?:

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How Restaurant Design Affects the Customer Experience

January 10, 2018 by Leigh Anne Thompson.

There are several things that will make or break the customer experience. From menu selection to wait staff performance, there are a multitude of factors that will play into whether a customer decides to become a patron of your establishment. While it is impossible to make everyone happy all the

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The Most Effective Communication Strategies for Managers

January 3, 2018 by Malayna Struckman.

Think of any situation from your personal or professional life that has gone sour. Most every instance stems from one thing… Lack of, or poor communication.

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15 Best Ideas For Streamlining Your Restaurant Operations

December 27, 2017 by ShiftNote.

In today's restaurant operations, time is money. The best tools can save you both. Consider this the ultimate list of restaurant “hacks” – time-saving and cost-cutting resources that can bring a new level of efficiency to your operation.

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Holiday Marketing Ideas To Drive Foot Traffic This Season

December 20, 2017 by Malayna Struckman.

While the stores are slammed over the holidays, sometimes restaurants have a harder time drawing guests. ABC News reports 40% of a store’s annual revenue may come during the holiday shopping season, but restaurants might slowdown due to dining at home. While not every restaurant will

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TIPS: How to Increase Restaurant Sales and Profits

December 8, 2017 by Matt Thompson.

There is a number of ways how to increase restaurant sales, yet the profit-generating strategy many restaurant owners or leaders overlook is training. Everything comes down to teaching your staff how to succeed in your restaurant with excellent customer service, product knowledge, selling

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Bringing Thanksgiving Menu Nostalgia to Your Operation

November 16, 2017 by Larry Struckman.

Unlike other holidays throughout the year, Thanksgiving is all about the food. Each person has their own idea of Thanksgiving menu staples that must be included on their plate every year. From stuffing to cranberry sauce, without certain dishes it would simply not "feel" like Thanksgiving! Even if

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How to Celebrate Veteran's Day All Year Long

November 7, 2017 by Malayna Struckman.

Veteran's Day is November 11th, a holiday that honors the brave men and women who fought for our country. Veterans are a rare breed of people that were willing to sacrifice everything for the good of the nation. While the holiday is an important one to say thank you to this

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6 Facts About Daylight Savings Time

October 30, 2017 by Malayna Struckman.

It is that time of year again, quite possibly everyone’s least favorite time of year (besides tax season). Daylight Savings Time ends on November 5th, meaning we all have to “fall back” and gain that extra precious hour of daylight (and of sleep!). With the irritation of waking up an hour earlier and being more tired than usual for a

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Managers Can Schedule Anywhere with Technology

October 25, 2017 by Matt Thompson.

Being a restaurant manager comes with many responsibilities, and one of the least enjoyable to perform is scheduling employees. So often restaurant managers are still using paper calendars or Excel sheets that have to be constantly tweaked and updated every time employees make any changes

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How to Write a Business Plan

October 18, 2017 by Larry Struckman.

Many people dream of owning their own business one day. To turn your dream into reality you’ll have to write a business plan. This is a lot less fun than daydreaming about your flourishing business, but it is a necessity.

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Exciting Food Trends

October 11, 2017 by Larry Struckman.

One of the best ways to create buzz about your restaurant and draw people through your doors is with your menu. When you have delicious and creative dishes that patrons cannot find anywhere else, people will remember and spread the word. It is not easy to

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7 Easy Ways to Reduce Employee Turnover

October 3, 2017 by Matt Thompson.

Do you know what the root of a business’ problem is 90% of the time?

It’s employee turnover.

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Manager Notes 101: How To Effectively Log Notes for a More Productive Organization

September 27, 2017 by Larry Struckman.

Manager notes allow owners and managers to document and communicate critical information pertaining to day-to-day or the long-term. Thankfully, cloud-based technologies like ShiftNote’s logbook allows you to avoid writing multiple Post-its to

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6 Ways Manufacturers Can Increase Efficiency

September 12, 2017 by Matt Thompson.

 

In manufacturing, a more efficient business means a safer environment, increased productivity, and potentially larger profits. Here are six ways to increase efficiency at your manufacturing business -- and see lasting results.

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5 Ways to Create More Employee Engagement in the Workplace

August 30, 2017 by Larry Struckman.

Have you heard of the fable of the chicken and the pig?

When cooking a dish made of ham and eggs, the pig provides the ham -- which requires his sacrifice. The chicken provides the eggs, which are not difficult to produce. Thus the pig is really committed

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2017 Solar Eclipse: Hotel & Restaurant Manager Tips

August 15, 2017 by Matt Thompson.

On Monday, August 21st, thousands upon thousands of people are going to be in prime eclipse viewing spots to experience the literally once in a lifetime occurrence. While this is an

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Restaurant Experts You Must Follow In 2017

August 9, 2017 by Malayna Struckman.

Running a restaurant is not easy. Every year the challenges seem to increase from ways to get people in your door to how to train and retain your staff. Finding time to do the research to make the best decision for your business is difficult. Instead, leave it to the experts!

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The Power of A Dollar: A Guide to Increase Restaurant Sales and Profits

August 2, 2017 by Matt Thompson.

When it comes down to it, every restaurant business should be profit-driven… Your restaurant needs to turn a significant profit to thrive as a business, and at the same time, restaurant staff want to earn a good income to build or maintain a comfortable standard

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Tips For Opening A Restaurant

July 19, 2017 by Larry Struckman.

Whether you are in the restaurant industry or not, you might dream of opening a restaurant. But before you open the establishment’s doors, there are many details you need to consider. Luckily, we’re in the business of helping guide restaurants and hospitality

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The Ultimate Restaurant Training Sales Growth Guide (Part 2)

July 12, 2017 by Larry Struckman.

If you’ve read our previous posts The Ultimate Guide Part 1, you probably know that sales is the one thing that fixes everything.  Part 2 of this guide focuses on how to grow your sales and the strategies behind selling that are easy to master.

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The Ultimate Restaurant Training Sales Growth Guide (Part 1)

June 28, 2017 by Larry Struckman.

If you’ve read our previous posts from ShiftNote, you probably know that we are the go-to for all things restaurant management. Whether it’s maintaining an efficient staff, recruiting the right team, implementing an effective system for managing shifts, innovating

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Farm To Table Restaurant Trend - Is It Right For You?

June 21, 2017 by Larry Struckman.

The restaurant industry has experienced many dish and flavor trends throughout the decades. Some stick and some don’t, but staying ahead of the trends and betting on what will work can make your restaurant a leader in the market. One popular trend is the

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How To Hire The Right Business Operations Manager

June 6, 2017 by Matt Thompson.

Hiring the right business operations manager can make or break a business, particularly in the hospitality industry.

Common duties for a business operations manager are wide ranging and multifaceted. Business operations manager duties

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Social Selling: How To Make More Money With Your Customers By Catering To Their Personalities

May 30, 2017 by Larry Struckman.

In the front lines of a restaurant, your #1 focus is your customer and creating a memorable dining experience for them at your establishment. You have the ability to create deeper, even more memorable experiences if you understand who your customer is as a person, and how they are best communicated to. Mastering this "Art Of Hospitality" will ultimately get them to buy more from you

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The Five-Minute Guide to Boost Your Business With Online Reviews

May 23, 2017 by Malayna Struckman.

While back-of-the-house operations like employee shift scheduling are key to success, equally important are your restaurant marketing strategies.

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5 Online Restaurant Marketing Ideas To Drive Tons Of Foot Traffic

May 16, 2017 by Malayna Struckman.

It’s always a good time to freshen your promotional strategy, especially as only 50% of restaurant and hospitality businesses survive within the first five years. While it’s certainly possible to overcome this scary statistic, owning and operating a business does

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5 Profitable Tips For A Successful Mother's Day

May 2, 2017 by Matt Thompson.

Mother’s Day was first celebrated in America in 1908, and it was commercialized soon after with cards, gifts and taking Mom out to eat. Though the spirit of this holiday is to honor our Mothers and Grandmothers alike for their selfless sacrifices and unconditional

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Improve Shift Planning Through Restaurant Staff Training

April 18, 2017 by Matt Thompson.

Training is one of the most important things you can do as a restaurant manager to make your team more successful, therefore seeing more sales. Many managers have their initial training programs and only hold team meetings sporadically to continue

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How to Start a Food Truck Business

March 28, 2017 by Larry Struckman.

Many hospitality workers dream of owning their own business one day. Or maybe you already do, but you want to try out something different on the side. You might have been in a kitchen for years following someone else’s direction, or maybe you want to

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How Forecasting and Big Data is Powerful for Your Hospitality Business

March 21, 2017 by Jordan Thaeler.

It should come as no surprise that labor is an integral part of hospitality. After all, the only thing keeping a prospective customer from ordering online from any number of competitors is the hospitality your employees can convey. Which makes it all the

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Food and Drink - A History of St. Patrick's Day Traditions

March 14, 2017 by Larry Struckman.

Of the many holidays throughout the year where food and drink are part of the traditions, St. Patrick's Day provides a great opportunity for people to go out and celebrate with green everything - from clothes to beer to food. As St. Patrick's Day falls on a Saturday this year, there is no

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7 Ways On How To Deal With Drunk Customers

March 7, 2017 by Larry Struckman.

Restaurants and bars are mainstays for having a good time, especially during holidays like St. Patrick's Day. You may know St. Patrick's Day is one of the biggest "Party Holidays" of the year, aside from New Year's Eve.

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3 Ways to Attract Patrons to Your Restaurant During Lent

February 21, 2017 by Larry Struckman.

There are a few times throughout the year where people alter their eating habits to include certain foods. Summertime requires more picnic-like foods such as potato salad or hamburgers. For Thanksgiving, people are seeking more turkey and cranberry

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8-Hour Shift Schedules: Pros, Cons, and Opportunities for Your Business

February 7, 2017 by Larry Struckman.

Are you operating a nearly non-stop business? This is quite the undertaking -- demanding excellent leadership, foresight, and planning from management, as well as commitment, dedication, and flexibility

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5 Things Hospitality Management Can Do To Drive Innovation

January 31, 2017 by Larry Struckman.

We’ve all watched the show “Restaurant Impossible”. In case you’ve missed it, the show is centered on celebrity chef Robert Irvine who helps restore failing American restaurants. He assess the problems within the targeted restaurant, then creates a plan to bring the

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Your Wait Staff is your Sales Team: Reward Performance!

January 24, 2017 by Matt Thompson.

Your wait staff is an integral part of your restaurant’s success. This goes beyond managing tables and providing excellent customer service, although those two actions are vital to leaving a positive lasting impression on your patrons. Your wait staff also acts as your

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Improving Sales Performance - Be Kind and Get Paid

January 17, 2017 by Matt Thompson.

 There are many things you can do to help in improving sales performance for your restaurant. You can try the age old tactics of offering happy hour drinks and appetizers during slower times. You can invest in marketing or restaurant and menu redesign. You can

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How Customer Service Skills & Goodwill Drive Sales

January 10, 2017 by Larry Struckman.

In food service, the mindset is that you spend hours of of training your employees year after year on customer service skills. This time of year is perfect to showcase your team’s excellent customer service skills. When you utilize your employee training to provide

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How to Change Organizational Behavior in Your Workplace

December 26, 2016 by Larry Struckman.

What is the key to business success? Is it having a great product? Controlling your expenses? Profit and loss management? Scheduling the right people at the right time? While your products and/or services matter, the real key to success – in any industry –

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Preparing Your Restaurant for New Years Eve

December 19, 2016 by Matt Thompson.

Everyone wants to find the perfect place to celebrate New Years Eve. Since not everyone can fly to New York City to watch the ball drop in Times Square, you can offer an awesome way to kick off the New Year in your restaurant. To make sure you throw the biggest

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Staff Scheduling for the Holidays

December 13, 2016 by Matt Thompson.

For restaurants, the holidays are your best marketing opportunity. The focus during the holiday season for your restaurant is, of course, capturing sales. You may think this is cut and dry marketing, but your employees are the biggest part of growing your sales during the season. When you

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The Importance of Sales Forecasting Methods

December 1, 2016 by Matt Thompson.

Wouldn’t it be wonderful if you could have a crystal ball into your restaurant's future to see the sales that will come in? Think of all the planning you could accomplish - you would know how much staff to schedule, how much inventory to have in stock, and what you

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Stretch Holiday Classics With 2016 Flavor Trends

November 14, 2016 by Matt Thompson.

It is officially the holiday season which means your restaurant is in full swing preparing for increased traffic and planning ways to beat out the competition. Everyone is searching for the perfect restaurant to host their work party, friend get-togethers, and out-

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Sell the SIZZLE, Not the Steak: Increase Restaurant Sales

November 3, 2016 by Matt Thompson.

You have probably heard the saying “Sell the Sizzle, Not the Steak.” This essentially means you should be selling the benefits of your product instead of the features, or selling people what they want as opposed to what they need. Anyway you say it, this phrase

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How to Use Halloween to See Spookily-Good Restaurant Sales

October 18, 2016 by Matt Thompson.

Halloween is one of the most fun holidays throughout the year. People are looking for the best place to go where they can dress up, spend time with friends, and enjoy great drinks and eats. When you celebrate Halloween as a restaurant, you can take advantage of an

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Scheduling Secrets Revealed - 5 Secrets to Success

October 4, 2016 by Matt Thompson.

Losing focus on different parts of your establishment is easy when you are busy with managerial duties. It may seem easier to quickly fill out a schedule last minute and send it out to employees without doing much research on staffing needs or employee availability, but

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Celebrate July with Menu Options

July 25, 2016 by Matt Thompson.

Thanks to social media, we are seeing a huge rise in the quirkiest of holidays! From Pretzel Day to May the Fourth Be With You, everyone is ready to celebrate any holiday that pops up. You can pretty much call July the Food Month Holiday with all the tasty eats and treats that we

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The ABC’s of Easier Employee Scheduling with Technology

July 16, 2016 by Matt Thompson.

One of the most dreaded part of management is dealing with employee scheduling. Whether you have five employees or 50, trying to manage and organize everyone’s availability into a working schedule is a daunting and never ending task. Luckily, the process does not have to

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Building a Sales Driven Culture

June 16, 2016 by Matt Thompson.

One of the most difficult industries to work in is the restaurant world. From the precise timing of ingredient quantity purchases to keeping the customer experience strong with superior service, managing a restaurant requires a well-oiled machine approach. A fundamental way

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Using Mobile Payments to Improve Staff Performance

June 2, 2016 by Matt Thompson.

Measuring the performance of your staff is one of the hardest parts of running a restaurant, but hard data can make it a lot easier. With the technology available today, you are missing out if you’re not gathering information from each transaction being made. Adopting technology,

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Patio Season Is Drinking Season! Preparing for a Successful Patio Season

May 4, 2016 by Matt Thompson.

St. Patrick’s Day has come and gone and the beer-filled holiday is unofficially known as the kickoff day for patio season for restaurants. There is no doubt your patio was up and running for the holiday, but you want to make sure you are prepared for the flow of people who want to

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The Ultimate Guide for Managing Your Prime Cost

April 12, 2016 by Matt Thompson.

One of the hardest parts about operating a restaurant is controlling costs. A lot of things seem out of your control, especially as a new restaurant. For example, you have to buy enough stock of everything to meet demand, but not too much where the food becomes a waste of

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4 Tips to Increase Your Sales for Easter

March 21, 2016 by Matt Thompson.

Easter is a family-filled holiday that combines thoughtfulness on the holiday with fun activities like egg hunts and chocolate bunnies. This happy holiday can provide restaurants an increase in profits if you take advantage of some of the activities that happen during the holiday. Here

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Spring Cleaning: Your Health & Safety Standards

March 14, 2016 by Matt Thompson.

There have been many stories in the news about food health and safety lately. From Chipotle’s six foodborne illness outbreaks to the local Overland Park story of the New Theater norovirus outbreak, there seems to be more conversation about managing health safety in the

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3 tips for Working With a Skeleton Crew During Spring Break Requests Off

March 2, 2016 by Matt Thompson.

It’s that time of year again for college students and other 20 year olds to flock to the beach for a spring break getaway. While the vacation of partying and letting loose is a blast for your younger wait staff, dealing with a skeleton crew during the popular spring break period can quickly

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Dealing with Minimum Wage Increases

February 24, 2016 by Matt Thompson.

Small business owners have a lot of challenges to overcome. In the recent years, healthcare changes have thrown many small businesses for a loop, causing them to set aside more cash flow to pay for the expense. Now minimum wage increases are the next big challenge that

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Love 'Em Profits! How A Well-Designed Menu Can Drive Sales and Profits

February 11, 2016 by Matt Thompson.

Valentine's Day is this weekend, a holiday full of love and devotion. As a restaurant owner, the thing you love the most and can't live without are profits. There are many things about your restaurant that have the opportunity to make a big impression on customers to increase your

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Get Your Shift Together: How Miscommunication Is Killing Your Restaurant's Profits

January 7, 2016 by Matt Thompson.

Great communication is the cornerstone of any successful business, especially for restaurants. With that many employees and shifts moving through the restaurant, communication often falls through the cracks. Yet shift-to-shift communication is an incredibly valuable key to success.

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Navigate the Stress of Holiday Scheduling

November 10, 2015 by Matt Thompson.

Many managers and owners despise the task of scheduling, but during the holiday season this hate-fire burns more brightly than any other time during the year. Holiday scheduling can absolutely be a stressful nightmare! As a leader, you want to balance the desire to make your employees happy by giving them time off for important events and the need for plenty of staff during this peak time. Here is

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3 Ways to Prepare Your Restaurant for the Holiday Rush

November 10, 2015 by Matt Thompson.

November, December and January are usually hectic months in the restaurant world. Without proper preparation for the increased traffic and inevitable scheduling conflicts that will occur, these next two months will be stressful. It is up to you to see if the mark the holidays leave on your restaurant is a negative or positive one. Here are three ways to prepare your restaurant for the holiday rush.

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Achieve World Class Communication, Like the World Champion Kansas City Royals

November 8, 2015 by Matt Thompson.

ShiftNote’s headquarters are located in the Kansas City metro, so you can imagine how insane the home office has been with the Royals winning the World Series! The Royals win is changing how baseball is played and a lot of that is due to the outstanding communication the team has.

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How Not To Run Your Shift Like Peyton Manning (Tips for an effective restaurant pre-shift)

December 23, 2013 by Matt Thompson.

There is no arguing that Peyton Manning is one of the greatest quarterbacks to ever play the game of football. He confirmed his place in history this weekend, setting the record for the most scoring throws in a season at 51 against the Houston, Texans. His no huddle offense is extremely effective in leading his team to victory, as he's able to quickly call plays without having a discussion with his team

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10 Tips To Help Restaurants Prepare For The Holidays

November 1, 2013 by Matt Thompson.

It's the most wonderful time of the year! Well maybe for some, but for those that manage and work at restaurants, the holidays can be a very busy and stressful time. We came up with a list of tips and helpful suggestions that will help restaurant staff prepare ahead of time for the

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7 Restaurant Industry Experts to Follow on Twitter

July 15, 2013 by Matt Thompson.

Need some inspiration or new ideas? Or want to keep up with what's going on in the industry? These 7 restaurant industry experts are thought leaders and power Twitter users, and thus worthy of a follow. Whether you're a restaurant owner, looking to open a restaurant, or just want to know what's going on in the industry, these guys and gals have it going on.

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4 Ways Restaurants Can Use Instagram to Drive Traffic

May 28, 2013 by Matt Thompson.

Social media can be an easy and inexpensive way to bring new customers to your restaurant. One social media outlet that is extremely effective for restaurants is Instagram, a photo sharing app for your mobile phone. Instagram is even more effective when it is tied to your Facebook

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PPACA Series: Strategy Two - Eliminate your Health Plan

May 23, 2013 by Dennis Maggart.

The Affordable Care Act includes a plethora of new regulations, employer requirements, and potential penalties for employers that have group health plans.  Almost from the moment it passed, many pundits suggested that frustrated employers should simply eliminate their group health plan and pay the penalty which they predicted would be cheaper than the cost of their current health plan.  As we

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Talent Management: The McDonald's Model

April 26, 2013 by Julie Deane.

So …What Are You Doing to Manage Your Talent?

Please, Don’t Say Nothing!

There is perhaps no bigger global brand than McDonald’s. For billions

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PPACA Series: Strategy One - Minimum Compliance

April 15, 2013 by Dennis Maggart.

As we have already learned, large employers under PPACA may be subject to a new “Pay or Play” penalty. These potential penalties only apply to employers with 50 or more Full-Time Equivalent employees. While part-time employees will count against employers when determining whether they are subject to these penalties  part-time employees do not count when

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PPACA Series: Non-Discrimination Rules under PPACA

April 1, 2013 by Dennis Maggart.

Healthcare Reform includes several provisions that apply to all groups, regardless of their size. One of the most important provisions for the food service industry is the new non-discrimination rules. Included in the PPACA requirements was the expansion of existing non-discrimination rules to small, fully-insured groups. These rules will have limited impact in some industries, but will have a significant

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PPACA Series: The Three Strategies for Healthcare Reform

March 19, 2013 by Dennis Maggart.

PPACA has been a very perplexing challenge for employers and their consultants since its passage in 2008. Simply by its size it created confusion and frustration for those who tried to grasp its many complex provisions and requirements. Since it dealt with nearly all aspects of our healthcare system, the interaction of each section and ultimately how employers, employees, carriers and healthcare

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PPACA Series: 3 Steps to Managing your Workforce

March 5, 2013 by Dennis Maggart.

In the previous articles we explained that the size of your workforce will be a key determinant in how troublesome your compliance will be under PPACA. If you have over 50 full-time equivalent employees you will be subject to potential Pay or Play penalties which could cost you tens of thousands of dollars. While this sounds scary, one of the unique aspects of PPACA provides an

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Would your restaurant benefit from a PR agency’s expertise?

March 1, 2013 by Stephanie Angelyn Casola.

As a public relations professional, agency life affords a wide variety of experiences. During my years in the field, I've had the opportunity to work with clients from high-profile restaurants, to award-winning breweries and nationally-recognized pizzerias. Though the services vary and are customized based on each clients’ needs, one thing remains constant: hiring the right public relations agency to

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PPACA Series: Ten new words you’ll need to know to understand healthcare reform

February 11, 2013 by Dennis Maggart.

Now that the chaos of court challenges and the election have subsided it’s time to get down to the task of living with PPACA. Some industries will have little problem with complying with the new healthcare reform rules, while other businesses (like restaurants) will see a quantum shift in how they run their operation. Those that adapt the quickest will be the winners.

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Understanding the Patient Protection and Affordable Care Act (PPACA)

February 6, 2013 by Dennis Maggart.

I have been asked by ShiftNote to write a periodic blog series regarding healthcare reform. At first I was skeptical, while I had been working on healthcare reform issues and their impact on my clients I didn't know if this format would work for such a complex subject matter. I have been a health benefit consultant for over 30 years and have been focused on the Patient Protection and Affordable Care

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10 Things About ShiftNote That You Might Not Know

December 27, 2012 by Matt Thompson.

ShiftNote is a useful online log book that many of you sign into each day to log notes and communicate with team members. So we thought it might be nice to point out some tips and ideas that you might not be aware of to help you better manage your workforce and save time and

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Tips to Get Your Team on Board with ShiftNote

November 14, 2012 by Matt Thompson.

ShiftNote is an amazing communication tool for workforce management that will help save you time and money. You know it, we know it - but what about your team? A tool like ShiftNote will work best if your entire team is on board, as the saying goes, there's no I in team. So how do

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Money Saving Ideas For Restaurants

September 13, 2012 by Matt Thompson.

Saving money is at the top of everyone's to-do list! When you're running a business, it's especially important to run as efficiently as possible and save costs wherever you can to maximize profits. It can be difficult to find ways to cut cost when you are trying to please customers and employees alike. To come up with the best money saving ideas for

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4 Ways Your Restaurant Could Use A Mobile App

August 13, 2012 by Matt Thompson.

There's no denying that the boom of the smartphone age is changing the way we live and do business. More than 80% of smartphone owners are using their phones to access the web, yet only 4.8% of retailers have a mobile based specific website. 80% of people will search for a

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5 Contest Ideas to Run With Restaurant or Retail Staff

July 31, 2012 by Matt Thompson.

Whether you're a part of a restaurant or retail store, your staff is the face of your business. Staff that is happy, knowledgeable about your products, and eager to please the customers, will ultimately result in increased sales and customer satisfaction. A great way to get your staff

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