ShiftNote Blog

Ideas and tools to keep your shift from hitting the fan

Managing Employees With Accountability In The Workplace

May 9, 2017 by Larry Struckman.

Management is not an easy task. Each management style has its own pros and cons, but each employee also has their own preferred way of being managed. Often this can create issues in communication when managing employees and having

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5 Profitable Tips For A Successful Mother's Day

May 2, 2017 by Matt Thompson.

Mother’s Day was first celebrated in America in 1908, and it was commercialized soon after with cards, gifts and taking Mom out to eat. Though the spirit of this holiday is to honor our Mothers and Grandmothers alike for their selfless sacrifices and unconditional

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Does Your Restaurant Have A Slow Sales Problem or Symptom?

April 25, 2017 by Matt Thompson.

Here is the deal - often restaurants blame problems they are having on slow sales without looking at the reason behind the dip in profit. Some restaurant owners even resolve themselves to believing that their restaurant just has an ongoing sales problem, blaming the

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Improve Shift Planning Through Restaurant Staff Training

April 18, 2017 by Matt Thompson.

Training is one of the most important things you can do as a restaurant manager to make your team more successful, therefore seeing more sales. Many managers have their initial training programs and only hold team meetings sporadically to continue

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The Importance of Passion in the Workplace

April 11, 2017 by Larry Struckman.

Employees are the backbone of any business, but particularly in the hospitality industry. Well-trained, passionate employees can make or break your business. Unlike hard skills, like how to use a POS system, soft skills like passion cannot be taught.

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How Forecasting and Big Data is Powerful for Your Hospitality Business

March 21, 2017 by Jordan Thaeler.

It should come as no surprise that labor is an integral part of hospitality. After all, the only thing keeping a prospective customer from ordering online from any number of competitors is the hospitality your employees can convey. Which makes it all the

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7 Ways On How To Deal With Drunk Customers

March 7, 2017 by Larry Struckman.

Restaurants and bars are mainstays for having a good time, especially during holidays like St. Patrick's Day. You may know St. Patrick's Day is one of the biggest "Party Holidays" of the year, aside from New Year's Eve.

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8-Hour Shift Schedules: Pros, Cons, and Opportunities for Your Business

February 7, 2017 by Larry Struckman.

Are you operating a nearly non-stop business? This is quite the undertaking -- demanding excellent leadership, foresight, and planning from management, as well as commitment, dedication, and flexibility

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5 Things Hospitality Management Can Do To Drive Innovation

January 31, 2017 by Larry Struckman.

We’ve all watched the show “Restaurant Impossible”. In case you’ve missed it, the show is centered on celebrity chef Robert Irvine who helps restore failing American restaurants. He assess the problems within the targeted restaurant, then creates a plan to bring the

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Your Wait Staff is your Sales Team: Reward Performance!

January 24, 2017 by Matt Thompson.

Your wait staff is an integral part of your restaurant’s success. This goes beyond managing tables and providing excellent customer service, although those two actions are vital to leaving a positive lasting impression on your patrons. Your wait staff also acts as your

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