How Customer Service Skills & Goodwill Drive Sales

Posted by Larry Struckman on January 10, 2017

In food service, the mindset is that you spend hours of of training your employees year after year on customer service skills. This time of year is perfect to showcase your team’s excellent customer service skills. When you utilize your employee training to provide

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The Importance of Sales Forecasting Methods

Posted by Matt Thompson on December 1, 2016

Wouldn’t it be wonderful if you could have a crystal ball into your restaurant's future to see the sales that will come in? Think of all the planning you could accomplish - you would know how much staff to schedule, how much inventory to have in stock, and what you

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Stretch Holiday Classics With 2016 Flavor Trends

Posted by Matt Thompson on November 14, 2016

It is officially the holiday season which means your restaurant is in full swing preparing for increased traffic and planning ways to beat out the competition. Everyone is searching for the perfect restaurant to host their work party, friend get-togethers, and out-

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Topics: Industry News, Just For Fun, Tips & Ideas, Product Updates

Sell the SIZZLE, Not the Steak: Increase Restaurant Sales

Posted by Matt Thompson on November 3, 2016

You have probably heard the saying “Sell the Sizzle, Not the Steak.” This essentially means you should be selling the benefits of your product instead of the features, or selling people what they want as opposed to what they need. Anyway you say it, this phrase

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4 Restaurant Marketing Tips for Back to School Season

Posted by Matt Thompson on September 16, 2016

It is back to school season and families are busier than ever! Transitioning into the back to school routine takes some time. When you add in all the fall activities that kids are apart of or want to attend, parents spend most of their time shuttling their family with little time to

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Topics: Product Updates

Birds of a Feather - 4 Restaurant Recruitment Strategies

Posted by Matt Thompson on September 13, 2016

The perception of indifference from employees is the number one reason why a person will never do business with a company again. In a restaurant where a customer spends all of their time interacting with employees, this impression can make or break your business.

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Prepping for Labor Day

Posted by Matt Thompson on August 23, 2016

The last holiday before Thanksgiving, Labor Day, is approaching. This holiday presents an excellent opportunity to gain more customers, and therefore more sales and exposure, for your restaurant. Yet this holiday holds a bit of a double edged sword. Depending on the weather, you

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Topics: Product Updates

Using Mobile Payments to Improve Staff Performance

Posted by Matt Thompson on June 2, 2016

Measuring the performance of your staff is one of the hardest parts of running a restaurant, but hard data can make it a lot easier. With the technology available today, you are missing out if you’re not gathering information from each transaction being made. Adopting technology,

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Topics: Tips & Ideas, Product Updates

The Ultimate Guide for Managing Your Prime Cost

Posted by Matt Thompson on April 12, 2016

One of the hardest parts about operating a restaurant is controlling costs. A lot of things seem out of your control, especially as a new restaurant. For example, you have to buy enough stock of everything to meet demand, but not too much where the food becomes a waste of

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Topics: Employee Scheduling, Industry News, Tips & Ideas, Product Updates

4 Tips to Increase Your Sales for Easter

Posted by Matt Thompson on March 21, 2016

Easter is a family-filled holiday that combines thoughtfulness on the holiday with fun activities like egg hunts and chocolate bunnies. This happy holiday can provide restaurants an increase in profits if you take advantage of some of the activities that happen during the holiday. Here

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Topics: easter, restaurant, sales, Tips & Ideas, Product Updates

Tips for Making more Tips

Posted by Matt Thompson on February 17, 2016

Let’s face it – success for the wait staff is all about the tip count at the end of the night. Since their pay is based on tips, the great waiters will do everything they can to make the experience of the customer as great as possible in an effort to improve their tips every day. Besides triple

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Topics: Product Updates

Navigate the Stress of Holiday Scheduling

Posted by Matt Thompson on November 10, 2015

Many managers and owners despise the task of scheduling, but during the holiday season this hate-fire burns more brightly than any other time during the year. Holiday scheduling can absolutely be a stressful nightmare! As a leader, you want to balance the desire to make your employees happy by giving them time off for important events and the need for plenty of staff during this peak time. Here is

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Topics: Tips & Ideas, Product Updates

3 Ways to Prepare Your Restaurant for the Holiday Rush

Posted by Matt Thompson on November 10, 2015

November, December and January are usually hectic months in the restaurant world. Without proper preparation for the increased traffic and inevitable scheduling conflicts that will occur, these next two months will be stressful. It is up to you to see if the mark the holidays leave on your restaurant is a negative or positive one. Here are three ways to prepare your restaurant for the holiday rush.

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Topics: Tips & Ideas, Product Updates

ShiftNote Summer 2015 Release Notes: Make Scheduling Even Easier

Posted by Matt Thompson on May 20, 2015

Our code ninjas have been hard at work improving ShiftNote Scheduling! They listened to your feedback about what you would like to see and have been training hard to make Scheduling a more awesome and efficient experience. We are ready to release the following new features to enhance your Scheduling capability.

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Topics: Employee Scheduling, Product Updates

Calling Early Adopters ShiftNotes New Employee Mobile Site BETA

Posted by Justin on July 31, 2014

We’ve been hard at work listening to your requests. And, we just finished developing a new employee mobile site. We have made it easier to view your schedule, pickup open shifts, communicate with your mangers, and request time off through your mobile device. We will

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Topics: Product Updates

Welcome Home! Introducing the redesigned ShiftNote app home page

Posted by Matt Thompson on April 8, 2014

As some of you might have noticed, we recently overhauled the ShiftNote home page (the first page you see after signing into ShiftNote on your computer.) It is available to all management level users, and you can currently switch back and forth between the old and new

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Topics: Product Updates

New Features - Welcome Sheets, Last Year's Weather, and Mobile Uploads

Posted by Matt Thompson on February 18, 2014

There are a couple of new features we'd love to share with you all! We've been hard at work listening to your requests, and have implemented a few of them. We also have many big things on the horizon, this year is going to be very exciting! But for now, let's get to what's new!

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Topics: Product Updates

New Feature: Pre-Shift Daily Report

Posted by Matt Thompson on January 22, 2014

The Daily Report has always been an important piece of ShiftNote, allowing users to get a summary of log notes, stats, events and weather from the previous day. Previously, you could only receive the information in the Daily Report once the day's shifts had ended. We havenow introduced a

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Topics: daily report, post-shift, pre-shift, staff roster, Product Updates

New Feature - Automatically Add Holidays To Your Calendar

Posted by Matt Thompson on January 16, 2014

We recently added a new feature to all ShiftNote accounts that will allow the calendar to automatically show holidays for the US and Canada. This means you no longer have to go in and manually add them to your calendar. Holidays can definitely impact business, and we wanted to

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Topics: event calendar, holiday calendar, Product Updates

The ShiftNote Scheduler 2.0

Posted by Matt Thompson on December 24, 2013

On Tuesday, January 14th, 2014, we will be releasing an updated version of our employee scheduling tool to all users. Over the past year, we've met with hundreds of customers to see how they use the existing tools and have listened to amazing feedback on changes we needed to

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Topics: Employee Scheduling, Product Updates

New Feature Friday: Bulletin Board Notification Settings, Schedule Printing and More Reporting

Posted by Matt Thompson on September 6, 2013

We've got a couple new features to share with you this week!

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Topics: Employee Scheduling, Product Updates

New Features for Employees - Calendar, Messaging, and Setting Availability

Posted by Matt Thompson on July 25, 2013

We've got some big updates for you this week! Employees can now see specific events on the ShiftNote calendar, they can send and receive messages from management, and they can set their own availability (if management allows it). These features are available if you have either

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Topics: Employee Scheduling, Product Updates

Access Permissions on Calendar & Daily Log Categories and Stat Sections

Posted by Matt Thompson on July 11, 2013

Do you have content in your ShiftNote account that you only want certain users to see? After many requests from existing ShiftNote customers, we have implemented a way to hide certain content areas in ShiftNote for specific users. Before the enhancement, all ShiftNote

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Topics: Product Updates

Day View, New Template Design, and Auto Scheduling Enhancements Added

Posted by Matt Thompson on June 27, 2013

Three big enhancements were added to the ShiftNote scheduling tools this week to continue our mission of creating the best employee scheduling tools in the world for restaurants, retail stores, hotels, and more! As always, shoot us a note if there is a feature you would like to

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Topics: auto scheduling, Employee Scheduling, employee scheduling, new features, Product Updates

Another Round of New Features Added to Our Scheduling Software

Posted by Matt Thompson on June 13, 2013

As we continue our mission to make the best scheduling software available, we've added a handful of new features that will make your life much easier! We will continue to release new features as fast as we can build them, and always welcome your thoughts and ideas on how we

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Topics: Employee Scheduling, employee scheduling software, new features, News, scheduling software, Product Updates

Employee Scheduling Tools Now Include Color Coding Options

Posted by Matt Thompson on May 30, 2013

New feature alert! The ShiftNote employee scheduling tools now includes a color coding option so that it's easier to distinguish different positions when building a schedule. To choose colors for each position, go to Schedules > Settings > Manage Positions. Then select

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Topics: color coding, Employee Scheduling, employee scheduling, employee scheduling tools, Product Updates

New Feature - Setting Overtime to Manage the Risk of Pay or Play Penalties

Posted by Matt Thompson on May 13, 2013

We've added a new feature to the ShiftNote employee scheduling tool which will help managers to set overtime to manage the risk of Pay or Play Penalties. Currently managers could select from 40 or 50 hours worked in a week to be considered overtime, but we have added an

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Topics: Employee Scheduling, employee scheduling software, new feature, overtime, pay or play penalties, PPACA, Product Updates

Scheduling Notification Options: Text Alerts

Posted by Matt Thompson on May 6, 2013

Are you a current user of our employee scheduling software? If so, we've got new features!

New to our scheduling notification options, is the option to be alerted via text message about shift changes or pending shift requests. Previously employees were notified via email about open shifts, approved or denied requests, and schedule changes. Now they have the option to

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Topics: Employee Scheduling, employee scheduling text alerts, text alerts, text notifications, Product Updates

Multiple Currency Options

Posted by Matt Thompson on May 1, 2013

There are now multiple currency options for individual locations in each ShiftNote account. The currency format used to show as United States Dollars in the Stats section of the Daily Log, and you can now choose between the Pound, Riyal, or Australian Dollar.

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Topics: currency, currency display, Product Updates

Preview the All New Admin Area

Posted by Matt Thompson on March 28, 2013

The ShiftNote team has been working hard on some much needed site updates. We have completely redesigned the Admin Area and have added in some exciting new features as well. You can access the beta version of the fully functional new Admin Area by clicking on the Admin

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Topics: ShiftNote Update, software update, Product Updates

Site Slow Down Issues

Posted by Matt Thompson on March 18, 2013

We are experiencing some networking issues due to our web hosting service with RackSpace, which is causing slower than normal load times. We are working on the issue and hope to have it resolved as soon as possible. Thank you for your patience. Sorry for the inconvenience.

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Topics: Product Updates

Making Communication Easier

Posted by Matt Thompson on October 29, 2012

We've made a minor update to both the Home and Search sections of ShiftNote to make communicating with your team even easier! Before the update you could see entries that were unread or that were filtered based on a search, but you could not see the entire conversation thread that resulted from that entry.

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Topics: Product Updates

The ShiftNote Mobile Site Gets a Facelift!

Posted by Matt Thompson on October 16, 2012

We're so happy to introduce the ShiftNote mobile website, 2.0! We've completely redesigned the entire mobile version of ShiftNote, so that it is faster, easier to use, and loaded with most of the same great features available on the regular website. This includes viewing unread entries in the daily log, replying to and

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Topics: Product Updates

Give Us Some Love, and We'll Give You a Shirt!

Posted by Matt Thompson on October 5, 2012

Tell us that you love us on Twitter, Facebook, and/or comment below, for a chance to win a beautiful new ShiftNote t-shirt! You've got until next Friday, the 12th to enter. We will pick 5 winners at random, and mail you out a shirt. If you give us love on all three websites - Twitter, Facebook and this

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Topics: contest, giveaway, t-shirt, Product Updates

Issue with Replying From Daily Reports

Posted by Matt Thompson on September 10, 2012

Currently ShiftNote users are unable to reply from a log post in the Daily Report email. This is because of a third party DNS issue, and unfortunately we do not have a time line on when this should be fixed. We apologize for the inconvenience and will continue to monitor the situation. In the meantime, you can still reply to log posts by going directly to the ShiftNote website.

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Topics: Product Updates

Accountability, Cash Count and More - New Features This Week

Posted by Matt Thompson on August 21, 2012

We've added some brand new features to all ShiftNote accounts that will help keep your team on track and accountable for the things that are going on in your business. With our new tools, you can show that you've read your team member's notes, and in return see who has read

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Topics: Product Updates

We've got an Announcement!

Posted by Matt Thompson on July 2, 2012

We've added a few new features to ShiftNote this month, including the long awaited - announcements! Now you can post a note to the daily log that is not specific to one day. The message can span multiple days as specified, and can also be shown as a popup message when you

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Topics: announcement, new features, Product Updates, updates

Ch-ch-ch-ch-Changes

Posted by Matt Thompson on June 4, 2012

We're very excited to announce some updates and enhancements to the ShiftNote website, as well as some features within the software itself. We decided that we were in need of a design overhaul in order to better convey our messaging, and to help better support new and

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Topics: design overhaul, enhancements, shiftnote, software update, Product Updates

Event color coding now available on the calendar

Posted by Matt Thompson on April 20, 2012

We've recently added in event color coding to the ShiftNote Calendar! Now you can more easily track important events by quickly scanning. The colors will automatically show up when you add an event to your calendar and select an event category. If you have suggestions or ideas to make ShiftNote better, please share them with us! We're always looking for ways to make the best product possible to

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Topics: calendar, changes, event color coding, new features, shiftnote, Product Updates, updates