How To Use Employee Availability Forms + Free Employee Availability Form Download

Posted by Jacey Lamb on January 29, 2020

You’re trying to schedule next week’s shifts. Employees keep informing you, at the last minute, that they can’t work certain days. You’ve also noticed a lot of shift swapping lately. Basically, scheduling is a nightmare.

How long has it been since you’ve had your employees update their availability forms? And, do you even refer to the availability forms while you’re creating schedules? 

Employee availability forms (that are updated and current) reduce your shift scheduling nightmares. Make sure you’re using them the right way so they aren’t a waste of time. 

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5 Steps To Building An On The Job Training Program

Posted by Jacey Lamb on January 14, 2020

What is an on the job training program and why do you need it? Let’s start with the universal fact that high employee turnover negatively impacts a business. How do you reduce employee turnover? One way is to have an on the job training program set up. Investing the time and money to create an on the job training program means you’re investing in your employees. You know, the people who make your business happen! It doesn’t matter how big or small your business is, creating and implementing an on the job training program will benefit you. 

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Topics: restaurant training, shift management tools, employee engagement, team communication

10 Holiday Marketing Ideas for Restaurants and Retailers

Posted by Jacey Lamb on November 18, 2019

‘Tis the season to.... draw in more customers! The holidays are fast approaching, they’re basically already here. The holiday season is naturally a busy season, so why not jump on the opportunity to draw more customers in and blow your sales goals through the roof? Not having any holiday promotions is like giving up before even trying. We don't want that! Here are 10 holiday marketing ideas for restaurants and retailers to bring in more sales. 

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50 Employee Appreciation Ideas Every Manager Should Know

Posted by Jacey Lamb on November 4, 2019

Want to reduce employee turnover? Don't we all! When employees don’t feel recognized or valued at work, they’ll often leave their job or just do the bare minimum as a result. One sure fire way to reduce turnover and increase employee satisfaction is actually pretty simple - it's showing appreciation! The good news is, showing employee appreciation doesn’t have to be hard. We have 50 ideas for you to pick from, just keep reading.

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15 Team Management Skills To Have For Shift To Shift Success

Posted by Jacey Lamb on October 21, 2019

Team management skills are crucial to run efficient and profitable shifts day to day. Sadly, many managers don’t see the value in these skills and neglect to practice them. Here’s one good reason to improve your team management skills - employee turnover. Poor management also leads to poor employee health, decreased productivity, reduced morale, and a damaged company reputation. Remember, employee’s don’t leave jobs, they leave poor managers. So, here’s 15 team management skills to focus on that will improve overall performance every shift! 

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Topics: communication, manager communication, workforce management

An Effective Restaurant Marketing Strategy Needs More Than Just Great Food

Posted by Hannah Hambleton on October 8, 2019

Every restaurant needs to have a great menu. But for great restaurant marketing, restaurants need to offer their guests more than just great food to be able to compete. Added value, genuine storytelling, and engaging marketing strategies are also essential for your restaurant to succeed. We’ll take a look at how you can add some magic to your restaurant’s marketing mix; creating a loyal base of customers that keep returning.

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Topics: restaurant marketing tips, tips for restaurant owners, restaurant management

How to Handle & Prevent Employee No Call No Shows

Posted by Jacey Lamb on September 24, 2019

Many shift based industries such as restaurants, retail stores, and hotels (just to name a few) have a problem with employee no call no shows. These dreaded last minute dropped shifts usually leave managers in a frantic state of trying to get the shift covered while also handling all other normal responsibilities. It can be overwhelming to say the least. Keep reading to learn what to do when experiencing an employee no call no show AND how to prevent them for the future. 

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6 Things to Include in a Restaurant Business Plan

Posted by Angela Baker on September 16, 2019

Setting up a new restaurant is no easy task. There's a lot to consider in order to ensure your business will be successful. So let's start from the beginning, one of the most important aspects of opening a restaurant is creating a proper business plan.

If you don’t know how to set up a business plan for your restaurant, no need to worry - we got you covered! Keep reading to learn what to include in your business plan before opening your new restaurant.

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Topics: restaurant marketing tips, restaurant operations, tips for restaurant owners, restaurant management

10 Contest Ideas to Increase Employee Engagement and Sales

Posted by Jacey Lamb on September 2, 2019

Any successful manager knows that happy employees are what bring a business the most success. When employees are happy, that means increased employee engagement and productivity. Which leads to higher customer satisfaction - and ultimately more sales. Need ideas on increasing employee engagement? We’ve put together 10 employee contest ideas that will make shifts more enjoyable for employees and more successful for your business. As a bonus - these ideas also foster team communication. 

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Topics: sales strategies, employee engagement, team communication

Restaurant Marketing Promotions for Back to School That Actually Work

Posted by Jacey Lamb on August 13, 2019

It’s back to school season yet again, which means families are busier than ever. Here comes the fall activities and parents turning into taxi cabs. And don’t forget about all the busy teachers grading homework and coaching football. How does this relate to your restaurant, you ask? Well, you can take advantage of the back to school season and increase your restaurant sales if you adjust your marketing! Keep reading to find out what works to increase sales during these busy bee back to school days.

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Topics: tips for restaurant owners, restaurant management, sales strategies

Top 8 Hospitality Trends Impacting the Industry

Posted by Johanna Cider on July 23, 2019


Keeping up with what your competitors are doing is important in business. While you don’t have to follow every trend to the letter, it’s worth having an idea of what the trends in your industry actually are. If you’re wondering what’s changing in the hospitality world, take a look at these top 8 hospitality trends impacting the industry:

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#ManagerLife: Schedule Anywhere with Technology

Posted by Jacey Lamb on July 10, 2019

We all know being a manager comes with endless responsibilities. And I’m sure we can agree that scheduling employees is one of the most dreaded responsibilities of them all. Using paper calendars or Excel sheets that have to be constantly updated every time an employee needs to make a shift change (which happens too often in shift work) is a dying trend. Why?

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Topics: staff scheduling, staff scheduling software, work schedule tool, shift management tools, managers logbook

10 Causes of Employee Turnover and How To Correct Them

Posted by Jacey Lamb on June 11, 2019

Employee turnover. Every employer’s nightmare, amiright? If you think turnover rates are improving, I hate to break it to you, but you’re wrong. According to the Bureau of Labor Statistics, total turnover rates in 2018 were 44.3%. Yes, you read that right. But that’s an average of all the industries. Total turnover for the hospitality industry was 76.7% in 2018. If you’re internally crying right now from those statistics, don’t worry. Let me wipe those tears and fears away by explaining 10 common, but fixable, company turnover mistakes.

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Topics: restaurant management

This Simple Rule Massively Impacts Your Sales

Posted by Jacey Lamb on May 29, 2019

Sales forecasts can be stressful to say the least. But what if we told you that you could be focusing on less and achieving more? We've heard many theories over the best way to manage sales forecasts - some can be helpful, others not so much. Here at ShiftNote, we believe in Pareto's Principle - also known as the 80/20 rule. Trust us, this rule can be seen everywhere in a business. In fact, it's so prominent that it can and will help managers focus on the most important contributor to success (profits, of course)!

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Topics: sales management tools, sales team, shiftnote tips, Tips & Ideas, wait staff sales, shift management tools, restaurant management, sales strategies

Restaurant Sales Secrets Your Competitors Haven't Thought Of

Posted by Dina Coventry on May 21, 2019


Learn how to keep your restaurant booked from Dina Coventry, an experienced leader in the hospitality industry. She uncovers some {duh} moments that you wish you would've thought of before! These sales management tips are priceless and will help increase your restaurant sales in no time. It's all about numbers right? That is, the number of people you're catering to. Trust us, it's possible to keep your restaurant booked without working any harder!

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Memorial Day Restaurant Sales Strategies that Actually Work

Posted by Jacey Lamb on May 9, 2019

Hello Summer, we missed you. Summer is the season of sunshine and sales, am I right? As a restaurant, it's VITAL to be prepared for these amazing months since summer is a big opportunity to capture more sales. A good way to kickstart your sales is to use Memorial Day to its fullest. Usually when you start out strong, you can finish strong!

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Topics: tips for restaurant owners, wait staff sales, shift management tools, restaurant management, sales strategies

Leveraging Independence Day Sales Strategies

Posted by Matt Thompson on June 28, 2018

Ready to add a little spark and boom to your restaurant profit? Independence Day is not only a fun holiday celebrating the freedom of the United States. It is also an excellent opportunity to increase restaurant sales. When you brainstorm and implement Independence Day sales strategies, you will both increase sales on the holiday

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Topics: holiday tips

4 Ideas to Increase Mother's Day Restaurant Sales

Posted by Malayna Struckman on May 7, 2018

What better way to celebrate Mother’s Day than to take your mother out for a special meal? This is the thought that many dads and children have when planning the best way to shower their mother with appreciation and affection for the holiday. Capturing Mother’s Day sales can be tricky with the

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Topics: restaurant holiday tips

The Traditions and Best Dishes of Cinco de Mayo

Posted by Malayna Struckman on May 2, 2018

Feliz Cinco de Mayo! The holiday has gained popularity in the US and Canada for the delicious dishes and tasty frozen beverages. But the origins of this holiday go back further. The food traditions and history that helped establish the holiday outside of Mexico give us insight into why Cinco de

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Topics: restaurant holiday tips

Restaurant Experts You Should Be Following in 2018

Posted by Leigh Anne Thompson on April 18, 2018
 

Being a restaurant manager is no easy feat. Challenges in the workplace are ever-present – from developing smart systems, hiring and retaining good workers and training, to restaurant layout and menu preparation, and employee management, every day is filled with unique situations and

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Topics: restaurant management

Tips on Communication for Better Employee Scheduling

Posted by Kevin Hench on March 28, 2018

There are many tips and tricks that managers have to make their employee scheduling tasks easier and faster. From different ways to organize availability to how shifts overlap, everyone has their own “life hacks” that help streamline the process. However, there is a huge tip that will not only make your scheduling easier but

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Topics: employee scheduling

7 Tips to Make Your Menu Design Even Better

Posted by Malayna Struckman on March 22, 2018

Note: We recently published a post on menu design. We thought we’d take it a step further and offer additional tips to make your menu design even better. Tune in!

As a restaurant leader, driving profits is your goal. While many areas of your

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Topics: restaurant management

Slow Sales Problem vs. Symptom

Posted by Matt Thompson on March 20, 2018

Here is the deal - often restaurants blame problems they are having on slow sales without looking at the reason for slow sales. Some restaurant owners even resolve themselves to believing that their restaurant just has an ongoing sales problem. But slow sales are

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Topics: Tips & Ideas

How To Reduce Your Restaurant Employee Turnover

Posted by Larry Struckman on March 14, 2018

Did you know... the average voluntary employee turnover rate is 12.8% for all industries, while involuntary turnover rate is 17.8%, according to Compensation Force? Employee turnover is on the rise, and it has a huge impact on your business financially and emotionally.

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Topics: restaurant management

Spring Forward Your Manager's Logbook

Posted by Leigh Anne Thompson on March 7, 2018

Everyone is sick of winter and ready to spring forward into warmer weather on March 11th. But this spring, you should do more than just change your clocks. Spring is all about cleaning out the old and starting fresh, so why not take this opportunity to start improving your management as well? Here are some tips to

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Topics: managers logbook

Employee Scheduling Software Tips From Industry Vets

Posted by Matt Thompson on February 21, 2018

Restaurant employee scheduling can quickly become a nightmare trying to balance between shift planning,  employee’s personal schedules and the restaurants needs. While the task of employee scheduling can become daunting quick, you can focus on the things you can control. With these employee

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Topics: employee scheduling software

New Hire Tips for Younger Workers - How to Spot and Treat Them

Posted by Larry Struckman on February 13, 2018

By internet research counts, 75,000,000 millennials are joining the workforce.  In 2017 this group may have become the majority of your workforce. Young workers are a new breed of employees that managers in any industry frankly don’t quite know how to identify, manage, and communicate to. It’s a

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Topics: restaurant management

Fall for These 4 Ideas to Grow Sales on Valentine's Day

Posted by Malayna Struckman on February 5, 2018

Valentine’s Day is a holiday full of love and adoration for that special someone in your life. One of the most common ways to celebrate this love is to go out for a nice meal and exchange presents, perhaps even experience a proposal or two! For restaurant owners, this holiday is not only about

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Topics: restaurant holiday tips, restaurant management

Simple Menu Changes to Capture More Lent Sales

Posted by Larry Struckman on January 31, 2018

The Lenten holiday can be a tough menu month for restaurants. There are many food limitations for those who observe this holiday and some may be frustrated with the lack of menu items for them to choose from when dining out. But there is a reason to love this holiday (and not just because it is the same day as Valentine’s Day!) - it is a great

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Topics: restaurant management, sales strategies

Turn Communication Breakdowns into Breakthroughs With This ONE Strategy

Posted by Kevin Hench on January 17, 2018

Within any industry that manages multiple staff members and sometimes even multiple locations, inefficiencies are everywhere and communication breakdowns happen for a variety of reasons.

Does your business experience one or many of the following issues?:

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Topics: communication, Tips & Ideas

How Restaurant Design Affects the Customer Experience

Posted by Leigh Anne Thompson on January 10, 2018

There are several things that will make or break the customer experience. From menu selection to wait staff performance, there are a multitude of factors that will play into whether a customer decides to become a patron of your establishment. While it is impossible to make everyone happy all the

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Topics: Tips & Ideas, shift management tools

The Most Effective Communication Strategies for Managers

Posted by Malayna Struckman on January 3, 2018

Think of any situation from your personal or professional life that has gone sour. Most every instance stems from one thing… Lack of, or poor communication.

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Topics: shift management tool, Tips & Ideas

15 Best Ideas For Streamlining Your Restaurant Operations

Posted by ShiftNote on December 27, 2017

In today's restaurant operations, time is money. The best tools can save you both. Consider this the ultimate list of restaurant “hacks” – time-saving and cost-cutting resources that can bring a new level of efficiency to your operation.

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Topics: Shift Management, Tips & Ideas

Holiday Marketing Ideas To Drive Foot Traffic This Season

Posted by Malayna Struckman on December 20, 2017

While the stores are slammed over the holidays, sometimes restaurants have a harder time drawing guests. ABC News reports 40% of a store’s annual revenue may come during the holiday shopping season, but restaurants might slowdown due to dining at home. While not every restaurant will

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Topics: Tips & Ideas

TIPS: How to Increase Restaurant Sales and Profits

Posted by Matt Thompson on December 8, 2017

There is a number of ways how to increase restaurant sales, yet the profit-generating strategy many restaurant owners or leaders overlook is training. Everything comes down to teaching your staff how to succeed in your restaurant with excellent customer service, product knowledge, selling

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Topics: Shift Management, Tips & Ideas

Bringing Thanksgiving Menu Nostalgia to Your Operation

Posted by Larry Struckman on November 16, 2017

Unlike other holidays throughout the year, Thanksgiving is all about the food. Each person has their own idea of Thanksgiving menu staples that must be included on their plate every year. From stuffing to cranberry sauce, without certain dishes it would simply not "feel" like Thanksgiving! Even if

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Topics: Tips & Ideas

How to Celebrate Veteran's Day All Year Long

Posted by Malayna Struckman on November 7, 2017

Veteran's Day is November 11th, a holiday that honors the brave men and women who fought for our country. Veterans are a rare breed of people that were willing to sacrifice everything for the good of the nation. While the holiday is an important one to say thank you to this

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Topics: Tips & Ideas

6 Facts About Daylight Savings Time

Posted by Malayna Struckman on October 30, 2017

It is that time of year again, quite possibly everyone’s least favorite time of year (besides tax season). Daylight Savings Time ends on November 5th, meaning we all have to “fall back” and gain that extra precious hour of daylight (and of sleep!). With the irritation of waking up an hour earlier and being more tired than usual for a

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Topics: Industry News, Tips & Ideas

How to Write a Business Plan

Posted by Larry Struckman on October 18, 2017

Many people dream of owning their own business one day. To turn your dream into reality you’ll have to write a business plan. This is a lot less fun than daydreaming about your flourishing business, but it is a necessity.

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Topics: Tips & Ideas

Exciting Food Trends

Posted by Larry Struckman on October 11, 2017

One of the best ways to create buzz about your restaurant and draw people through your doors is with your menu. When you have delicious and creative dishes that patrons cannot find anywhere else, people will remember and spread the word. It is not easy to

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Topics: Tips & Ideas

7 Easy Ways to Reduce Employee Turnover

Posted by Matt Thompson on October 3, 2017

Do you know what the root of a business’ problem is 90% of the time?

It’s employee turnover.

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Topics: Employee Scheduling, Shift Management, Tips & Ideas

Manager Notes 101: How To Effectively Log Notes for a More Productive Organization

Posted by Larry Struckman on September 27, 2017

Manager notes allow owners and managers to document and communicate critical information pertaining to day-to-day or the long-term. Thankfully, cloud-based technologies like ShiftNote’s logbook allows you to avoid writing multiple Post-its to

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Topics: Tips & Ideas

6 Ways Manufacturers Can Increase Efficiency

Posted by Matt Thompson on September 12, 2017

 

In manufacturing, a more efficient business means a safer environment, increased productivity, and potentially larger profits. Here are six ways to increase efficiency at your manufacturing business -- and see lasting results.

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Topics: Shift Management, Tips & Ideas

5 Ways to Create More Employee Engagement in the Workplace

Posted by Larry Struckman on August 30, 2017

Have you heard of the fable of the chicken and the pig?

When cooking a dish made of ham and eggs, the pig provides the ham -- which requires his sacrifice. The chicken provides the eggs, which are not difficult to produce. Thus the pig is really committed

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Topics: Shift Management, Tips & Ideas

2017 Solar Eclipse: Hotel & Restaurant Manager Tips

Posted by Matt Thompson on August 15, 2017

On Monday, August 21st, thousands upon thousands of people are going to be in prime eclipse viewing spots to experience the literally once in a lifetime occurrence. While this is an

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Topics: Industry News, Just For Fun, Tips & Ideas

Restaurant Experts You Must Follow In 2017

Posted by Malayna Struckman on August 9, 2017

Running a restaurant is not easy. Every year the challenges seem to increase from ways to get people in your door to how to train and retain your staff. Finding time to do the research to make the best decision for your business is difficult. Instead, leave it to the experts!

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Topics: Industry News, Tips & Ideas

The Power of A Dollar: A Guide to Increase Restaurant Sales and Profits

Posted by Matt Thompson on August 2, 2017

When it comes down to it, every restaurant business should be profit-driven… Your restaurant needs to turn a significant profit to thrive as a business, and at the same time, restaurant staff want to earn a good income to build or maintain a comfortable standard

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Topics: Tips & Ideas

Tips For Opening A Restaurant

Posted by Larry Struckman on July 19, 2017

Whether you are in the restaurant industry or not, you might dream of opening a restaurant. But before you open the establishment’s doors, there are many details you need to consider. Luckily, we’re in the business of helping guide restaurants and hospitality

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Topics: Tips & Ideas

The Ultimate Restaurant Training Sales Growth Guide (Part 2)

Posted by Larry Struckman on July 12, 2017

If you’ve read our previous posts The Ultimate Guide Part 1, you probably know that sales is the one thing that fixes everything.  Part 2 of this guide focuses on how to grow your sales and the strategies behind selling that are easy to master.

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Topics: Shift Management, Tips & Ideas

The Ultimate Restaurant Training Sales Growth Guide (Part 1)

Posted by Larry Struckman on June 28, 2017

If you’ve read our previous posts from ShiftNote, you probably know that we are the go-to for all things restaurant management. Whether it’s maintaining an efficient staff, recruiting the right team, implementing an effective system for managing shifts, innovating

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Topics: Shift Management, Tips & Ideas

Farm To Table Restaurant Trend - Is It Right For You?

Posted by Larry Struckman on June 21, 2017

The restaurant industry has experienced many dish and flavor trends throughout the decades. Some stick and some don’t, but staying ahead of the trends and betting on what will work can make your restaurant a leader in the market. One popular trend is the

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Topics: Industry News, Tips & Ideas

How To Hire The Right Business Operations Manager

Posted by Matt Thompson on June 6, 2017

Hiring the right business operations manager can make or break a business, particularly in the hospitality industry.

Common duties for a business operations manager are wide ranging and multifaceted. Business operations manager duties

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Topics: Shift Management, Tips & Ideas

Social Selling: How To Make More Money With Your Customers By Catering To Their Personalities

Posted by Larry Struckman on May 30, 2017

In the front lines of a restaurant, your #1 focus is your customer and creating a memorable dining experience for them at your establishment. You have the ability to create deeper, even more memorable experiences if you understand who your customer is as a person, and how they are best communicated to. Mastering this "Art Of Hospitality" will ultimately get them to buy more from you

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Topics: Shift Management, Tips & Ideas

The Five-Minute Guide to Boost Your Business With Online Reviews

Posted by Malayna Struckman on May 23, 2017

While back-of-the-house operations like employee shift scheduling are key to success, equally important are your restaurant marketing strategies.

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Topics: Tips & Ideas

5 Online Restaurant Marketing Ideas To Drive Tons Of Foot Traffic

Posted by Malayna Struckman on May 16, 2017

It’s always a good time to freshen your promotional strategy, especially as only 50% of restaurant and hospitality businesses survive within the first five years. While it’s certainly possible to overcome this scary statistic, owning and operating a business does

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Topics: Tips & Ideas

Managing Employees With Accountability In The Workplace

Posted by Larry Struckman on May 9, 2017

Management is not an easy task. Each management style has its own pros and cons, but each employee also has their own preferred way of being managed. Often this can create issues in communication when managing employees and having

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Topics: Shift Management

5 Profitable Tips For A Successful Mother's Day

Posted by Matt Thompson on May 2, 2017

Mother’s Day was first celebrated in America in 1908, and it was commercialized soon after with cards, gifts and taking Mom out to eat. Though the spirit of this holiday is to honor our Mothers and Grandmothers alike for their selfless sacrifices and unconditional

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Topics: Shift Management, Tips & Ideas

Does Your Restaurant Have A Slow Sales Problem or Symptom?

Posted by Matt Thompson on April 25, 2017

Here is the deal - often restaurants blame problems they are having on slow sales without looking at the reason behind the dip in profit. Some restaurant owners even resolve themselves to believing that their restaurant just has an ongoing sales problem, blaming the

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Topics: sales, Shift Management

Improve Shift Planning Through Restaurant Staff Training

Posted by Matt Thompson on April 18, 2017

Training is one of the most important things you can do as a restaurant manager to make your team more successful, therefore seeing more sales. Many managers have their initial training programs and only hold team meetings sporadically to continue

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Topics: Shift Management, Tips & Ideas

The Importance of Passion in the Workplace

Posted by Larry Struckman on April 11, 2017

Employees are the backbone of any business, but particularly in the hospitality industry. Well-trained, passionate employees can make or break your business. Unlike hard skills, like how to use a POS system, soft skills like passion cannot be taught.

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Topics: Shift Management

How to Start a Food Truck Business

Posted by Larry Struckman on March 28, 2017

Many hospitality workers dream of owning their own business one day. Or maybe you already do, but you want to try out something different on the side. You might have been in a kitchen for years following someone else’s direction, or maybe you want to

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Topics: Industry News, Tips & Ideas

How Forecasting and Big Data is Powerful for Your Hospitality Business

Posted by Jordan Thaeler on March 21, 2017

It should come as no surprise that labor is an integral part of hospitality. After all, the only thing keeping a prospective customer from ordering online from any number of competitors is the hospitality your employees can convey. Which makes it all the

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Topics: Shift Management, Tips & Ideas

Food and Drink - A History of St. Patrick's Day Traditions

Posted by Larry Struckman on March 14, 2017

Of the many holidays throughout the year where food and drink are part of the traditions, St. Patrick's Day provides a great opportunity for people to go out and celebrate with green everything - from clothes to beer to food. As St. Patrick's Day falls on a Saturday this year, there is no

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Topics: Just For Fun, Tips & Ideas

7 Ways On How To Deal With Drunk Customers

Posted by Larry Struckman on March 7, 2017

Restaurants and bars are mainstays for having a good time, especially during holidays like St. Patrick's Day. You may know St. Patrick's Day is one of the biggest "Party Holidays" of the year, aside from New Year's Eve.

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Topics: Shift Management, Tips & Ideas

3 Ways to Attract Patrons to Your Restaurant During Lent

Posted by Larry Struckman on February 21, 2017

There are a few times throughout the year where people alter their eating habits to include certain foods. Summertime requires more picnic-like foods such as potato salad or hamburgers. For Thanksgiving, people are seeking more turkey and cranberry

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Topics: Just For Fun, Tips & Ideas

8-Hour Shift Schedules: Pros, Cons, and Opportunities for Your Business

Posted by Larry Struckman on February 7, 2017

Are you operating a nearly non-stop business? This is quite the undertaking -- demanding excellent leadership, foresight, and planning from management, as well as commitment, dedication, and flexibility

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Topics: Shift Management, Tips & Ideas

5 Things Hospitality Management Can Do To Drive Innovation

Posted by Larry Struckman on January 31, 2017

We’ve all watched the show “Restaurant Impossible”. In case you’ve missed it, the show is centered on celebrity chef Robert Irvine who helps restore failing American restaurants. He assess the problems within the targeted restaurant, then creates a plan to bring the

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Topics: Shift Management, Tips & Ideas

Your Wait Staff is your Sales Team: Reward Performance!

Posted by Matt Thompson on January 24, 2017

Your wait staff is an integral part of your restaurant’s success. This goes beyond managing tables and providing excellent customer service, although those two actions are vital to leaving a positive lasting impression on your patrons. Your wait staff also acts as your

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Topics: employee games, Employee Scheduling, Industry News, sales team, Shift Management, Tips & Ideas, wait staff sales

Improving Sales Performance - Be Kind and Get Paid

Posted by Matt Thompson on January 17, 2017

 There are many things you can do to help in improving sales performance for your restaurant. You can try the age old tactics of offering happy hour drinks and appetizers during slower times. You can invest in marketing or restaurant and menu redesign. You can

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How Customer Service Skills & Goodwill Drive Sales

Posted by Larry Struckman on January 10, 2017

In food service, the mindset is that you spend hours of of training your employees year after year on customer service skills. This time of year is perfect to showcase your team’s excellent customer service skills. When you utilize your employee training to provide

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How to Change Organizational Behavior in Your Workplace

Posted by Larry Struckman on December 26, 2016

What is the key to business success? Is it having a great product? Controlling your expenses? Profit and loss management? Scheduling the right people at the right time? While your products and/or services matter, the real key to success – in any industry –

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Topics: Employee Scheduling, Featured, Shift Management, Support, Tips & Ideas

Preparing Your Restaurant for New Years Eve

Posted by Matt Thompson on December 19, 2016

Everyone wants to find the perfect place to celebrate New Years Eve. Since not everyone can fly to New York City to watch the ball drop in Times Square, you can offer an awesome way to kick off the New Year in your restaurant. To make sure you throw the biggest

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Topics: Just For Fun, Tips & Ideas

Staff Scheduling for the Holidays

Posted by Matt Thompson on December 13, 2016

For restaurants, the holidays are your best marketing opportunity. The focus during the holiday season for your restaurant is, of course, capturing sales. You may think this is cut and dry marketing, but your employees are the biggest part of growing your sales during the season. When you

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The Importance of Sales Forecasting Methods

Posted by Matt Thompson on December 1, 2016

Wouldn’t it be wonderful if you could have a crystal ball into your restaurant's future to see the sales that will come in? Think of all the planning you could accomplish - you would know how much staff to schedule, how much inventory to have in stock, and what you

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Stretch Holiday Classics With 2016 Flavor Trends

Posted by Matt Thompson on November 14, 2016

It is officially the holiday season which means your restaurant is in full swing preparing for increased traffic and planning ways to beat out the competition. Everyone is searching for the perfect restaurant to host their work party, friend get-togethers, and out-

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Topics: Industry News, Just For Fun, Tips & Ideas, Product Updates

Sell the SIZZLE, Not the Steak: Increase Restaurant Sales

Posted by Matt Thompson on November 3, 2016

You have probably heard the saying “Sell the Sizzle, Not the Steak.” This essentially means you should be selling the benefits of your product instead of the features, or selling people what they want as opposed to what they need. Anyway you say it, this phrase

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How to Use Halloween to See Spookily-Good Restaurant Sales

Posted by Matt Thompson on October 18, 2016

Halloween is one of the most fun holidays throughout the year. People are looking for the best place to go where they can dress up, spend time with friends, and enjoy great drinks and eats. When you celebrate Halloween as a restaurant, you can take advantage of an

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Scheduling Secrets Revealed - 5 Secrets to Success

Posted by Matt Thompson on October 4, 2016

Losing focus on different parts of your establishment is easy when you are busy with managerial duties. It may seem easier to quickly fill out a schedule last minute and send it out to employees without doing much research on staffing needs or employee availability, but

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4 Restaurant Marketing Tips for Back to School Season

Posted by Matt Thompson on September 16, 2016

It is back to school season and families are busier than ever! Transitioning into the back to school routine takes some time. When you add in all the fall activities that kids are apart of or want to attend, parents spend most of their time shuttling their family with little time to

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Topics: Product Updates

Birds of a Feather - 4 Restaurant Recruitment Strategies

Posted by Matt Thompson on September 13, 2016

The perception of indifference from employees is the number one reason why a person will never do business with a company again. In a restaurant where a customer spends all of their time interacting with employees, this impression can make or break your business.

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Topics: best online employee scheduling, best sales forecasting software, business management software, different methods of sales forecasting, employee management software, Employee Scheduling, employee scheduling software, employee scheduling system, employee scheduling tool, employee shift scheduling software, forecasting software, healthcare scheduling software, healthcare staff scheduling, healthcare staffing software, hospital staff scheduling software, hospital staffing software, hotel management software, how to forecast sales for a new restaurant, manufacturing scheduling software, medical office scheduling software, medical scheduling software, medical staff scheduling, medical staff scheduling software, medical staffing software, nurse scheduling software, nursing home scheduling software, nursing scheduling software, online employee scheduling, online scheduling software, physician scheduling software, projected sales forecast, projected sales report, projecting sales, recruitment strategies, restaurant recruitment, restaurant scheduling, restaurant scheduling software, retail forecasting software, retail management software, retail management system, revenue forecasting software, sales forecast dashboard, sales forecasting methods, sales forecasting software, sales forecasting system, sales management software, sales management system, sales management tools, sales projection, sales projection report, schedule management software, schedule planning software, scheduling nursing staff, scheduling program, scheduling software, scheduling tool, Shift Management, shift management tool, shift planner app, shift planning, shift planning app, shift planning software, shift planning tool, shift scheduling software, small business employee scheduling software, small business management software, software for forecasting, software staffing, staff management software, staff planning software, staff scheduling software, staff scheduling system, Product Updates, work schedule tool, workforce management, workforce management software

Prepping for Labor Day

Posted by Matt Thompson on August 23, 2016

The last holiday before Thanksgiving, Labor Day, is approaching. This holiday presents an excellent opportunity to gain more customers, and therefore more sales and exposure, for your restaurant. Yet this holiday holds a bit of a double edged sword. Depending on the weather, you

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Topics: Product Updates

Celebrate July with Menu Options

Posted by Matt Thompson on July 25, 2016

Thanks to social media, we are seeing a huge rise in the quirkiest of holidays! From Pretzel Day to May the Fourth Be With You, everyone is ready to celebrate any holiday that pops up. You can pretty much call July the Food Month Holiday with all the tasty eats and treats that we

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Topics: Tips & Ideas

The ABC’s of Easier Employee Scheduling with Technology

Posted by Matt Thompson on July 16, 2016

One of the most dreaded part of management is dealing with employee scheduling. Whether you have five employees or 50, trying to manage and organize everyone’s availability into a working schedule is a daunting and never ending task. Luckily, the process does not have to

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Topics: Employee Scheduling, Tips & Ideas

Building a Sales Driven Culture

Posted by Matt Thompson on June 16, 2016

One of the most difficult industries to work in is the restaurant world. From the precise timing of ingredient quantity purchases to keeping the customer experience strong with superior service, managing a restaurant requires a well-oiled machine approach. A fundamental way

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Topics: Employee Scheduling, Shift Management, Tips & Ideas

Using Mobile Payments to Improve Staff Performance

Posted by Matt Thompson on June 2, 2016

Measuring the performance of your staff is one of the hardest parts of running a restaurant, but hard data can make it a lot easier. With the technology available today, you are missing out if you’re not gathering information from each transaction being made. Adopting technology,

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Topics: Tips & Ideas, Product Updates

School's Out for Summer! Staff Scheduling Changes

Posted by Matt Thompson on May 20, 2016

Summer feeling is in the air! Everyone is breaking out their flip-flops and exchanging plans for summer vacations. With all this excitement in the air, you may already be getting time off requests from your waitstaff. Likewise, you are seeing a flood of former employees and new

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Topics: Employee Scheduling

Patio Season Is Drinking Season! Preparing for a Successful Patio Season

Posted by Matt Thompson on May 4, 2016

St. Patrick’s Day has come and gone and the beer-filled holiday is unofficially known as the kickoff day for patio season for restaurants. There is no doubt your patio was up and running for the holiday, but you want to make sure you are prepared for the flow of people who want to

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Topics: Employee Scheduling, Just For Fun, Tips & Ideas

The Ultimate Guide for Managing Your Prime Cost

Posted by Matt Thompson on April 12, 2016

One of the hardest parts about operating a restaurant is controlling costs. A lot of things seem out of your control, especially as a new restaurant. For example, you have to buy enough stock of everything to meet demand, but not too much where the food becomes a waste of

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Topics: Employee Scheduling, Industry News, Tips & Ideas, Product Updates

4 Tips to Increase Your Sales for Easter

Posted by Matt Thompson on March 21, 2016

Easter is a family-filled holiday that combines thoughtfulness on the holiday with fun activities like egg hunts and chocolate bunnies. This happy holiday can provide restaurants an increase in profits if you take advantage of some of the activities that happen during the holiday. Here

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Topics: easter, restaurant, sales, Tips & Ideas, Product Updates

Spring Cleaning: Your Health & Safety Standards

Posted by Matt Thompson on March 14, 2016

There have been many stories in the news about food health and safety lately. From Chipotle’s six foodborne illness outbreaks to the local Overland Park story of the New Theater norovirus outbreak, there seems to be more conversation about managing health safety in the

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Topics: food standards, health and safety standards, spring cleaning, Tips & Ideas

3 tips for Working With a Skeleton Crew During Spring Break Requests Off

Posted by Matt Thompson on March 2, 2016

It’s that time of year again for college students and other 20 year olds to flock to the beach for a spring break getaway. While the vacation of partying and letting loose is a blast for your younger wait staff, dealing with a skeleton crew during the popular spring break period can quickly

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Topics: Employee Scheduling, Shift Management, Tips & Ideas

Dealing with Minimum Wage Increases

Posted by Matt Thompson on February 24, 2016

Small business owners have a lot of challenges to overcome. In the recent years, healthcare changes have thrown many small businesses for a loop, causing them to set aside more cash flow to pay for the expense. Now minimum wage increases are the next big challenge that

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Topics: Employee Scheduling, Shift Management, Tips & Ideas

Tips for Making more Tips

Posted by Matt Thompson on February 17, 2016

Let’s face it – success for the wait staff is all about the tip count at the end of the night. Since their pay is based on tips, the great waiters will do everything they can to make the experience of the customer as great as possible in an effort to improve their tips every day. Besides triple

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Topics: Product Updates

Love 'Em Profits! How A Well-Designed Menu Can Drive Sales and Profits

Posted by Matt Thompson on February 11, 2016

Valentine's Day is this weekend, a holiday full of love and devotion. As a restaurant owner, the thing you love the most and can't live without are profits. There are many things about your restaurant that have the opportunity to make a big impression on customers to increase your

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Topics: Just For Fun, menu profits, restaurant profits, Tips & Ideas

Get Your Shift Together: How Miscommunication Is Killing Your Restaurant's Profits

Posted by Matt Thompson on January 7, 2016

Great communication is the cornerstone of any successful business, especially for restaurants. With that many employees and shifts moving through the restaurant, communication often falls through the cracks. Yet shift-to-shift communication is an incredibly valuable key to success.

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Topics: communication, manager communication, News, restaurant training, Shift Management, Tips & Ideas

Navigate the Stress of Holiday Scheduling

Posted by Matt Thompson on November 10, 2015

Many managers and owners despise the task of scheduling, but during the holiday season this hate-fire burns more brightly than any other time during the year. Holiday scheduling can absolutely be a stressful nightmare! As a leader, you want to balance the desire to make your employees happy by giving them time off for important events and the need for plenty of staff during this peak time. Here is

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Topics: Tips & Ideas, Product Updates

3 Ways to Prepare Your Restaurant for the Holiday Rush

Posted by Matt Thompson on November 10, 2015

November, December and January are usually hectic months in the restaurant world. Without proper preparation for the increased traffic and inevitable scheduling conflicts that will occur, these next two months will be stressful. It is up to you to see if the mark the holidays leave on your restaurant is a negative or positive one. Here are three ways to prepare your restaurant for the holiday rush.

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Topics: Tips & Ideas, Product Updates

Achieve World Class Communication, Like the World Champion Kansas City Royals

Posted by Matt Thompson on November 8, 2015

ShiftNote’s headquarters are located in the Kansas City metro, so you can imagine how insane the home office has been with the Royals winning the World Series! The Royals win is changing how baseball is played and a lot of that is due to the outstanding communication the team has.

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Topics: Shift Management, Tips & Ideas

6 Ways to Increase Restaurant Sales

Posted by Matt Thompson on July 14, 2015

The following article is a guest post by Tim Sunderland and our friends over at NetWaiter.

Raising prices isn’t the only way for a restaurant to increase sales. There are plenty of strategies you can take to reduce costs and attract more customers. Read on for six things you can do to increase restaurant sales without charging your customers more.

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Topics: Industry News

ShiftNote Summer 2015 Release Notes: Make Scheduling Even Easier

Posted by Matt Thompson on May 20, 2015

Our code ninjas have been hard at work improving ShiftNote Scheduling! They listened to your feedback about what you would like to see and have been training hard to make Scheduling a more awesome and efficient experience. We are ready to release the following new features to enhance your Scheduling capability.

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Topics: Employee Scheduling, Product Updates