Jacey Lamb

Jacey Lamb
Jacey is the Inbound Marketing Specialist for ShiftNote and is passionate about helping businesses grow. She loves all things digital marketing - especially social media. She makes sure to continue learning every day to build on her knowledge. Outside of her career, she enjoys going to the gym, eating delicious food, and spending time with friends and family (and pets, of course).
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Recent Posts

COVID-19 Restaurant Survival Guide

Posted by Jacey Lamb on March 31, 2020

This guide outlines everything you need to know about disaster relief funds, preventative measures, and ways to keep the orders coming through delivery services, take out options, and other creative deals. Keep reading to learn how your restaurant CAN and WILL get through COVID-19 successfully.

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How To Use Employee Availability Forms + Free Employee Availability Form Download

Posted by Jacey Lamb on January 29, 2020

You’re trying to schedule next week’s shifts. Employees keep informing you, at the last minute, that they can’t work certain days. You’ve also noticed a lot of shift swapping lately. Basically, scheduling is a nightmare.

How long has it been since you’ve had your employees update their availability forms? And, do you even refer to the availability forms while you’re creating schedules? 

Employee availability forms (that are updated and current) reduce your shift scheduling nightmares. Make sure you’re using them the right way so they aren’t a waste of time. 

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5 Steps To Building An On The Job Training Program

Posted by Jacey Lamb on January 14, 2020

What is an on the job training program and why do you need it? Let’s start with the universal fact that high employee turnover negatively impacts a business. How do you reduce employee turnover? One way is to have an on the job training program set up. Investing the time and money to create an on the job training program means you’re investing in your employees. You know, the people who make your business happen! It doesn’t matter how big or small your business is, creating and implementing an on the job training program will benefit you. 

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Topics: restaurant training, shift management tools, employee engagement, team communication

10 Holiday Marketing Ideas for Restaurants and Retailers

Posted by Jacey Lamb on November 18, 2019

‘Tis the season to.... draw in more customers! The holidays are fast approaching, they’re basically already here. The holiday season is naturally a busy season, so why not jump on the opportunity to draw more customers in and blow your sales goals through the roof? Not having any holiday promotions is like giving up before even trying. We don't want that! Here are 10 holiday marketing ideas for restaurants and retailers to bring in more sales. 

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50 Employee Appreciation Ideas Every Manager Should Know

Posted by Jacey Lamb on November 4, 2019

Want to reduce employee turnover? Don't we all! When employees don’t feel recognized or valued at work, they’ll often leave their job or just do the bare minimum as a result. One sure fire way to reduce turnover and increase employee satisfaction is actually pretty simple - it's showing appreciation! The good news is, showing employee appreciation doesn’t have to be hard. We have 50 ideas for you to pick from, just keep reading.

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15 Team Management Skills To Have For Shift To Shift Success

Posted by Jacey Lamb on October 21, 2019

Team management skills are crucial to run efficient and profitable shifts day to day. Sadly, many managers don’t see the value in these skills and neglect to practice them. Here’s one good reason to improve your team management skills - employee turnover. Poor management also leads to poor employee health, decreased productivity, reduced morale, and a damaged company reputation. Remember, employee’s don’t leave jobs, they leave poor managers. So, here’s 15 team management skills to focus on that will improve overall performance every shift! 

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Topics: communication, manager communication, workforce management

How to Handle & Prevent Employee No Call No Shows

Posted by Jacey Lamb on September 24, 2019

Many shift based industries such as restaurants, retail stores, and hotels (just to name a few) have a problem with employee no call no shows. These dreaded last minute dropped shifts usually leave managers in a frantic state of trying to get the shift covered while also handling all other normal responsibilities. It can be overwhelming to say the least. Keep reading to learn what to do when experiencing an employee no call no show AND how to prevent them for the future. 

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10 Contest Ideas to Increase Employee Engagement and Sales

Posted by Jacey Lamb on September 2, 2019

Any successful manager knows that happy employees are what bring a business the most success. When employees are happy, that means increased employee engagement and productivity. Which leads to higher customer satisfaction - and ultimately more sales. Need ideas on increasing employee engagement? We’ve put together 10 employee contest ideas that will make shifts more enjoyable for employees and more successful for your business. As a bonus - these ideas also foster team communication. 

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Topics: sales strategies, employee engagement, team communication

Restaurant Marketing Promotions for Back to School That Actually Work

Posted by Jacey Lamb on August 13, 2019

It’s back to school season yet again, which means families are busier than ever. Here comes the fall activities and parents turning into taxi cabs. And don’t forget about all the busy teachers grading homework and coaching football. How does this relate to your restaurant, you ask? Well, you can take advantage of the back to school season and increase your restaurant sales if you adjust your marketing! Keep reading to find out what works to increase sales during these busy bee back to school days.

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Topics: tips for restaurant owners, restaurant management, sales strategies

#ManagerLife: Schedule Anywhere with Technology

Posted by Jacey Lamb on July 10, 2019

We all know being a manager comes with endless responsibilities. And I’m sure we can agree that scheduling employees is one of the most dreaded responsibilities of them all. Using paper calendars or Excel sheets that have to be constantly updated every time an employee needs to make a shift change (which happens too often in shift work) is a dying trend. Why?

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Topics: staff scheduling, staff scheduling software, work schedule tool, shift management tools, managers logbook

10 Causes of Employee Turnover and How To Correct Them

Posted by Jacey Lamb on June 11, 2019

Employee turnover. Every employer’s nightmare, amiright? If you think turnover rates are improving, I hate to break it to you, but you’re wrong. According to the Bureau of Labor Statistics, total turnover rates in 2018 were 44.3%. Yes, you read that right. But that’s an average of all the industries. Total turnover for the hospitality industry was 76.7% in 2018. If you’re internally crying right now from those statistics, don’t worry. Let me wipe those tears and fears away by explaining 10 common, but fixable, company turnover mistakes.

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Topics: restaurant management

This Simple Rule Massively Impacts Your Sales

Posted by Jacey Lamb on May 29, 2019

Sales forecasts can be stressful to say the least. But what if we told you that you could be focusing on less and achieving more? We've heard many theories over the best way to manage sales forecasts - some can be helpful, others not so much. Here at ShiftNote, we believe in Pareto's Principle - also known as the 80/20 rule. Trust us, this rule can be seen everywhere in a business. In fact, it's so prominent that it can and will help managers focus on the most important contributor to success (profits, of course)!

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Topics: sales management tools, sales team, shiftnote tips, Tips & Ideas, wait staff sales, shift management tools, restaurant management, sales strategies

Memorial Day Restaurant Sales Strategies that Actually Work

Posted by Jacey Lamb on May 9, 2019

Hello Summer, we missed you. Summer is the season of sunshine and sales, am I right? As a restaurant, it's VITAL to be prepared for these amazing months since summer is a big opportunity to capture more sales. A good way to kickstart your sales is to use Memorial Day to its fullest. Usually when you start out strong, you can finish strong!

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Topics: tips for restaurant owners, wait staff sales, shift management tools, restaurant management, sales strategies